Your privacy matters to us. This Privacy Policy explains exactly what personal data bk11 collects, why we collect it, how it is used and protected, and what rights you hold as a registered player on our platform.
Summary: bk11 collects only the personal data necessary to operate a safe, verified, and fair gaming platform. We do not sell your data to third parties. We apply industry-standard encryption to all stored and transmitted data. This policy tells you everything you need to know about how your information is handled.
This Privacy Policy is issued by bk11, the operator of the online casino and sports betting platform accessible at bk11.vu (the "Platform"). References to "bk11", "we", "us", or "our" in this policy refer to the operating entity responsible for determining the purposes and means of processing your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our dedicated privacy support team:
bk11 is committed to handling all personal data in accordance with internationally recognised data protection principles, including the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.
bk11 collects personal data from you through several channels: directly when you register an Account or interact with the Platform, automatically when you use the Platform, and occasionally from third-party verification partners. The categories of personal data we collect are described below.
2.1 Identity and Contact Data
2.2 Verification and Compliance Data
2.3 Financial and Transaction Data
2.4 Technical and Usage Data
2.5 Communications Data
Data Minimisation: bk11 applies a data minimisation approach. We only collect personal data that is directly necessary for the purposes described in this policy. We do not collect sensitive categories of personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless legally required to do so.
bk11 uses the personal data collected from you for the following specific purposes. Each purpose is paired with its corresponding legal basis for processing.
| Purpose of Processing | Legal Basis |
|---|---|
| Registering and maintaining your bk11 Account | Performance of a contract |
| Verifying your identity and age (KYC procedures) | Legal obligation / Legitimate interests |
| Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay | Performance of a contract |
| Fraud detection, anti-money-laundering (AML) monitoring, and platform security | Legal obligation / Legitimate interests |
| Administering bonuses, promotions, and loyalty rewards | Performance of a contract / Legitimate interests |
| Sending transactional and security notifications (e.g., login alerts, withdrawal confirmations) | Performance of a contract / Legitimate interests |
| Sending promotional communications (where you have opted in) | Consent |
| Providing and improving responsible gaming tools (deposit limits, self-exclusion) | Legal obligation / Legitimate interests |
| Analysing Platform usage to improve game offerings and user experience | Legitimate interests |
| Responding to customer support enquiries and resolving complaints | Performance of a contract / Legitimate interests |
| Complying with applicable legal and regulatory obligations | Legal obligation |
Where bk11 relies on legitimate interests as the legal basis for processing, we have assessed that our interests are not overridden by your data protection rights. You may request further information about this balancing assessment by contacting [email protected].
bk11 uses cookies and similar tracking technologies (such as pixel tags and local storage objects) to operate, secure, and improve the Platform. The categories of cookies used are as follows:
bk11 does not use advertising or retargeting cookies that track your activity across third-party websites. All cookies set by bk11 are first-party cookies scoped to the bk11.vu domain. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will prevent you from logging into or using your bk11 Account.
bk11 does not sell, rent, or trade your personal data to any third party for commercial purposes. Personal data is shared only in the following controlled and necessary circumstances:
All third parties with whom bk11 shares personal data are required to implement appropriate technical and organisational security measures and are prohibited from processing your data for any purpose other than that for which it was shared.
bk11 is operated primarily to serve players located in Bangladesh. Some of our third-party service providers — including game content studios and identity verification providers — may process data in jurisdictions outside Bangladesh. Where such transfers occur, bk11 ensures that appropriate safeguards are in place, including:
If you would like more information about specific international transfers affecting your personal data, please contact [email protected].
bk11 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of Account + 5 years after closure |
| KYC and verification documents | Duration of Account + 5 years after closure |
| Transaction and financial records | Duration of Account + 7 years after closure |
| Communications and support records | 3 years from the date of the communication |
| Technical and usage logs | 13 months from collection |
| Marketing preference records | Until opt-out or Account closure, whichever comes first |
Extended retention beyond the periods above may apply where data is required in connection with an ongoing legal dispute, regulatory investigation, or fraud enquiry. Upon the expiry of applicable retention periods, data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.
bk11 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes:
Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed as 100% secure. In the unlikely event of a personal data breach that poses a risk to your rights, bk11 will notify affected individuals without undue delay and will take immediate remedial action to contain and mitigate the breach.
Your Role in Security: You are responsible for maintaining the confidentiality of your Account password. bk11 will never ask you for your password via email or live chat. If you suspect your Account credentials have been compromised, contact [email protected] immediately.
As a bk11 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving a valid request.
bk11 will not charge a fee for exercising any of the above rights in standard circumstances. Where a request is manifestly unfounded or excessive (for example, repetitive requests for the same data), bk11 reserves the right to charge a reasonable administrative fee or decline to act on the request, providing written reasons for either decision.
bk11 may send promotional communications to registered Account holders, including notifications about new game releases, seasonal bonus offers (for example, Eid or Pohela Boishakh promotions), and cricket betting specials tied to BPL, T20 World Cup, and IPL fixtures. All marketing communications are sent only where you have affirmatively opted in to receive them during registration or via your Account settings.
You may opt out of marketing communications at any time by:
Opting out of marketing communications will not affect the delivery of transactional messages, which bk11 is required to send as part of providing the Platform service — including Account security alerts, deposit confirmations, and withdrawal notifications. These operational communications cannot be unsubscribed from while your Account remains active.
bk11 uses personal data — specifically Account activity data, session logs, deposit frequency, and wagering patterns — as inputs into our responsible gaming monitoring systems. This processing is carried out in your interest and in fulfilment of bk11's commitment to player protection.
Where our systems identify patterns consistent with problem gambling behaviour — such as significantly increased deposit frequency, repeated failed withdrawal requests, or engagement during unusual hours — bk11 may proactively reach out to you with information about responsible gaming tools. This outreach is delivered to your registered email address and will never include promotional content.
If you apply a self-exclusion to your Account, bk11 retains a record of that self-exclusion for the full duration of its term and, for permanent self-exclusions, indefinitely. This record is maintained to ensure that the exclusion is enforced if you attempt to re-register using the same or similar identity information. For further information, please visit our Responsible Gaming page.
The bk11 Platform is strictly intended for adults aged 18 years and above. bk11 does not knowingly collect personal data from any individual under the age of 18. Age verification is applied as a mandatory step in the registration process, and additional verification documentation may be requested at any point during the Account lifecycle.
If bk11 becomes aware that personal data has been collected from an individual who is under 18 years of age, that Account will be immediately closed, all associated data will be permanently deleted (except where retention is required by law), and any funds held in the Account will be handled in accordance with applicable legal obligations.
If you believe that a minor may have registered an Account on the bk11 Platform, please report this immediately to [email protected] so that we can investigate and take appropriate action without delay.
bk11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services offered on the Platform. The version number and "Last Updated" date at the top of this policy will be revised whenever material changes are made.
Where changes are material — that is, where they substantially alter your rights or the ways in which bk11 uses your personal data — bk11 will notify all active Account holders via their registered email address at least 14 days before the revised policy takes effect. Continued use of the bk11 Platform after the effective date of a revised policy constitutes acceptance of the updated terms.
We encourage you to review this Privacy Policy periodically to stay informed about how bk11 protects your information. Archived versions of previous Privacy Policy documents are available on request from [email protected].
This Privacy Policy is governed by internationally recognised data protection principles. bk11 is committed to fair, transparent, and responsible data handling practices consistent with the expectations of players across Bangladesh and applicable legal frameworks.
If you have any concerns about how bk11 handles your personal data that cannot be resolved through direct contact with our support team, you retain the right to escalate the matter through appropriate legal channels available to you under the laws of your jurisdiction.
For all privacy-related communications, please contact:
Related Pages
These six commitments define how bk11 handles your personal data — with transparency, security, and respect for your rights as a player across Bangladesh.
Every piece of data you share with bk11 — from Account registration details to deposit transactions — is transmitted through 256-bit SSL encryption. Your personal information is shielded from interception at every point of contact with the Platform.
bk11 does not sell, rent, or trade your personal data to advertisers or any unrelated third parties. Data sharing is limited strictly to payment processors, identity verification providers, and game studios — all bound by contractual data protection obligations.
bk11 honours your rights to access, correct, export, or delete your personal data. Submit a formal request to [email protected] and our privacy team will respond within the applicable timeframe — no bureaucratic obstacles, no unjustified refusals.
bk11 retains personal data only for as long as legally necessary — and not a day longer. Account data is held for five years post-closure; transaction records for seven years in line with financial compliance obligations. All other data is deleted or anonymised on schedule.
bk11 uses only first-party cookies scoped to the bk11.vu domain. We do not deploy advertising trackers, cross-site retargeting pixels, or any third-party surveillance cookies. Analytics data collected via cookies is anonymised and used solely to improve the Platform experience.
Promotional communications from bk11 — including cricket betting specials for BPL and T20 World Cup, seasonal bonus alerts, and new game notifications — are sent only to players who have explicitly opted in. Opting out is instant and available at any time through your Account settings or any marketing email.
Now that you understand how bk11 safeguards your personal data, explore the full platform — from live cricket betting markets to premium live casino games and the latest slot titles from top providers.
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