These Terms and Conditions govern your access to and use of the bk11 platform. By registering an account or placing any wager, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety.
Important Notice: These Terms and Conditions constitute a legally binding agreement between you (the registered account holder) and bk11. If you do not agree with any provision of these terms, you must not access or use the bk11 platform. Continued use of bk11 following any amendment to these terms constitutes acceptance of the revised version.
In these Terms and Conditions, the following definitions apply unless the context clearly requires otherwise:
Where the context requires, references to the singular include the plural and vice versa. Section headings are for convenience only and do not affect interpretation.
By accessing the bk11 platform, creating an Account, or placing any Wager, you unconditionally accept these Terms and Conditions in full. These terms form the entire agreement between you and bk11 with respect to your use of the platform, superseding any prior agreements, representations, or understandings, whether oral or written.
bk11 reserves the right to amend, update, or replace these Terms and Conditions at any time without prior individual notice. The current version of these terms is always available at bk11.vu/terms-conditions. It is your responsibility to review these terms periodically. Your continued use of the bk11 platform after any amendment constitutes your acceptance of the updated terms.
If you access the bk11 platform from a jurisdiction where online gambling is prohibited or restricted, you do so at your own risk and in contravention of these terms. bk11 bears no liability for your failure to comply with the laws of your jurisdiction.
Age Restriction: The bk11 platform is strictly for adults aged 18 years and above. It is a criminal offence in many jurisdictions to allow minors to gamble. bk11 takes this obligation extremely seriously and applies age verification procedures to all registered accounts.
To be eligible to register and use the bk11 platform, you must satisfy all of the following conditions at the time of registration and throughout the duration of your Account:
bk11 reserves the right to request documentary proof of age, identity, and address at any stage of the Account lifecycle — at registration, at the point of withdrawal, or upon reasonable suspicion of non-compliance. Acceptable documentation includes a valid national identity card (NID), passport, or driving licence. Failure to provide satisfactory documentation within the timeframe requested will result in Account suspension pending review.
Any Account found to have been registered or operated by a person under the age of 18 will be immediately and permanently closed. All Wallet balances and any winnings accumulated in that Account will be forfeited without exception.
Each individual is permitted to hold exactly one registered Account on the bk11 platform. The creation of duplicate or multiple Accounts by the same individual — whether using different email addresses, payment methods, or device identifiers — is strictly prohibited and constitutes grounds for immediate Account closure and forfeiture of all associated balances.
During registration, you are required to provide accurate, complete, and current information. You must promptly update your Account details if any information changes. bk11 is not liable for any loss resulting from your failure to maintain accurate Account information.
You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You must:
bk11 will never ask you for your password via email, live chat, or any other communication channel. Any communication purporting to be from bk11 that requests your password should be treated as fraudulent and reported to [email protected] immediately.
bk11 reserves the right to suspend or close any Account where there are reasonable grounds to suspect that the Account has been compromised, that fraudulent activity is occurring, or that the Account holder is in breach of these terms.
bk11 supports the following payment methods for deposits and withdrawals, all denominated in Bangladeshi Taka (BDT):
The minimum deposit amount is ৳500. Minimum and maximum withdrawal limits may vary by payment method and are displayed at the point of transaction within your Account. bk11 does not charge processing fees on standard deposits or withdrawals; however, your payment provider may apply their own transaction charges for which bk11 accepts no responsibility.
All funds deposited into your bk11 Wallet must originate from a payment method registered in your own name and associated with your verified identity. Deposits from third-party accounts — including those of family members — are strictly prohibited. Where such deposits are identified, the funds will be held pending investigation and may be returned to source without processing.
Withdrawals are processed to the same payment method used for the most recent qualifying deposit, in accordance with bk11's anti-money-laundering policy. Withdrawal requests submitted before 8:00pm Bangladesh Standard Time (BST, UTC+6) on a business day are typically processed within one to four hours. Requests submitted after this time may be processed the following business day. During periods of high transaction volume, processing times may extend up to 24 hours.
bk11 reserves the right to conduct enhanced verification checks prior to processing any withdrawal, particularly for first-time withdrawals, large withdrawal amounts, or where there is a discrepancy between deposit and withdrawal payment methods. Withdrawal requests may be placed on hold for up to 72 hours in such circumstances.
Currency: All transactions on the bk11 platform are processed in Bangladeshi Taka (BDT / ৳). bk11 does not accept or process transactions in foreign currencies. No currency conversion is applied to any deposit or withdrawal.
bk11 offers a range of promotional bonuses to both new and existing registered players. All bonuses are subject to the specific terms and conditions communicated at the point of the promotion, in addition to the general bonus policy set out in this section. In the event of any conflict between a specific promotion's terms and these general terms, the specific promotion terms prevail.
General bonus conditions that apply to all bk11 promotions unless explicitly stated otherwise:
Attempting to exploit or abuse bk11's bonus system — including through the use of multiple Accounts, coordinated wagering patterns, or any strategy designed to extract bonus value without genuine play — constitutes a material breach of these terms and will result in immediate Account closure and forfeiture of all balances.
The following actions and behaviours are strictly prohibited on the bk11 platform. A finding that any Account has engaged in prohibited conduct will result in immediate Account suspension, potential permanent closure, and forfeiture of all Wallet balances and pending winnings:
bk11 employs automated fraud detection systems and conducts regular manual audits of Account activity. Where prohibited conduct is identified, bk11 reserves the right to take immediate action without prior notice, including Account suspension, balance forfeiture, and reporting to relevant law enforcement authorities where legally required.
All casino games, live dealer games, slot games, and sports betting markets available on the bk11 platform operate according to their respective individual game rules, which are accessible from within the game interface or betting market. These individual game rules are incorporated by reference into these Terms and Conditions.
Casino games offered on the bk11 platform use certified Random Number Generator (RNG) technology independently audited by the relevant game provider for statistical fairness. The return-to-player (RTP) percentages applicable to certified slot and table games are determined by the game provider and are not modified by bk11.
In-play and pre-match sports betting markets — including cricket markets covering BPL, T20 World Cup, IPL, Bangladesh Tigers international fixtures, and bilateral series — are subject to the following:
In the event of a dispute between the platform's displayed result and the official result published by the relevant sporting authority or game provider, the official result will prevail.
bk11 is committed to promoting responsible gaming and maintaining a safe environment for all adult players. bk11 provides the following responsible gaming tools, accessible directly from within every registered Account:
If you are concerned that your gambling is causing financial, emotional, or personal harm, we encourage you to contact our support team at [email protected] or visit our dedicated Responsible Gaming page for further guidance. Gambling should be a form of entertainment — never a source of income or a way to resolve financial difficulties.
To the fullest extent permitted by Applicable Law, bk11's total aggregate liability to any Account holder for any claim arising out of or in connection with the use of the platform — whether in contract, tort, negligence, or otherwise — shall not exceed the total value of real-money deposits made by that Account holder in the 30-day period immediately preceding the event giving rise to the claim.
bk11 shall not be liable for:
Nothing in these terms excludes or limits bk11's liability for fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
All content on the bk11 platform — including but not limited to the bk11 brand name, logo, website design, graphic elements, game interfaces, software, text, images, and audio-visual materials — is the intellectual property of bk11 or its licensed content providers, and is protected by applicable copyright, trademark, and intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the bk11 platform solely for the purpose of personal entertainment in accordance with these terms. This licence does not include any right to:
You may close your bk11 Account at any time by contacting the support team at [email protected]. Prior to closure, any real-money balance remaining in your Wallet (net of pending Bonus Funds subject to uncompleted wagering requirements) will be returned to your registered payment method.
bk11 reserves the right to suspend or permanently close any Account, with immediate effect and without prior notice, in any of the following circumstances:
Upon closure for breach or fraud, all Wallet balances — including any real-money funds — may be withheld pending investigation and may be forfeited in cases where the breach or fraud is confirmed.
bk11 collects, stores, and processes personal data in accordance with its Privacy Policy, available at bk11.vu/privacy-policy. The Privacy Policy is incorporated by reference into these Terms and Conditions. By accepting these terms, you also accept the terms of the Privacy Policy.
All Account data and transaction records are protected by 256-bit SSL encryption. bk11 does not sell, rent, or share your personal data with unauthorised third parties. Data may be disclosed to payment processing partners, identity verification providers, and regulatory or law enforcement authorities strictly as required to deliver the platform service or comply with legal obligations.
If you have a complaint or dispute relating to any aspect of your bk11 Account, a Wager settlement, a payment transaction, or any other platform matter, you should first contact the bk11 support team via live chat or email at [email protected]. Our support team operates 24/7 in Bangladesh Standard Time (BST, UTC+6) and will acknowledge your complaint within two business hours.
bk11 aims to resolve all complaints within five business days. Complex cases, including those involving disputed Wager settlements or suspected account security incidents, may require up to 14 business days for full investigation. You will be kept informed of progress throughout the process.
Complaints must be submitted within 30 days of the event giving rise to the complaint. bk11 will not investigate complaints submitted outside this window unless exceptional circumstances are demonstrated.
These Terms and Conditions shall be construed and governed in accordance with applicable law. If any provision of these terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining terms, which shall continue in full force and effect as if the severed provision had never formed part of the agreement.
Any failure by bk11 to enforce any provision of these Terms and Conditions shall not constitute a waiver of bk11's right to enforce that provision at a future time, nor shall it constitute a waiver of any other provision.
These Terms and Conditions were last reviewed and updated on 1 January 2026. For any queries regarding these terms, please contact [email protected].
Related Pages
These are the core standards bk11 upholds for every registered adult player across Bangladesh — from first deposit to final withdrawal.
Every deposit and withdrawal processed through bk11 is protected by 256-bit SSL encryption. Funds are handled exclusively via verified local payment channels — bKash, Nagad, Rocket, and Upay — with no international transfer risk and no currency conversion required.
bk11 applies strict KYC (Know Your Customer) procedures to protect every Account holder. Verification ensures that only the registered individual can access Account funds, protecting you from unauthorised access and identity-based fraud at every stage.
All casino games and slots on bk11 use independently audited RNG technology provided by Pragmatic Play, NetEnt, Microgaming, and Spribe. Game outcomes are statistically random and cannot be manipulated by bk11 or any third party. Published RTP rates reflect actual game mathematics.
Every bk11 promotion publishes its wagering requirements, eligible games, contribution rates, and expiry timeframes clearly before the bonus is accepted. There are no hidden conditions. Bonus terms are final at the point of acceptance and will not be altered retroactively.
Deposit limits, session reminders, cool-off periods, and permanent self-exclusion are available to every registered Account holder at no cost. These tools are accessible directly within Account settings at any time and are processed immediately upon request, with no waiting period for restrictive actions.
The bk11 customer support team operates around the clock in Bangladesh Standard Time (BST, UTC+6). Whether you have a question about these Terms and Conditions, a payment query, or a responsible gaming concern, a live support agent is available via live chat or at [email protected] at any hour.
Now that you've reviewed the Terms and Conditions, explore the full bk11 platform — from live cricket betting markets to a world-class live casino powered by Evolution Gaming and Pragmatic Play.
18+ only. Please gamble responsibly. Full Terms & Conditions apply.